Frequently Asked Questions
1. What is a retainer?
A retainer is a down payment; it is NOT the total cost of the case. The retainer must be replenished during the duration of your case.
2. How long will my case take to complete?
Case duration is based on numerous factors, including the complexity of your matter. Therefore, it’s difficult to determine how long any particular case will take.
3. When will I receive an invoice?
Invoices are emailed twice per month on the 15th and 30th. Each invoice will include an itemized list of charges pertaining to your case.
4. When will my payments be due?
Your payments will be due in full seven days from the date of your invoice.
5. What should I do if I’m unable to pay my bill on time?
If you find that you’re unable to pay your bill on time, contact our billing department immediately at billing@thefirmformen.com.
6. What will I be billed for?
You will be billed for ALL of the work it takes to maintain your case, including phone calls, emails, communication with opposing counsel, service fees, etc.
7. Who should I contact if I have a question about work done on my case?
If you have questions about work done on your case, please call or email your assigned attorney or paralegal.
8. Who should I contact if I have an issue with my assigned attorney or paralegal?
If you encounter any issues with your attorney or paralegal, contact our office directly at (757) 227-5315.
9. Who should I contact if I have a dispute on my billing statement?
Should you have any problems with a charge on your invoice, you have 7 days from the date of receipt to dispute it. You may contact the billing department with details of the dispute in writing by emailing billing@thefirmformen.com.
10. If eligible, how will I receive my refund?
If you paid with a credit card, the credit card on file will be refunded.
If you paid with cash or check, you will be refunded by check.