Email

Email is appropriate for routine communication, including:

• Non-urgent questions.
• Scheduling matters.
• Providing updates.
• Sending non-sensitive information.

For your protection:

• Please do not send Social Security numbers, banking information, or credit card information by email.
• Use the secure client portal whenever possible for confidential documents.
• If your matter is urgent, please call the office rather than relying on email.

Telephone

Some conversations are best handled by telephone.

Our office is open:
Monday through Friday
8:30 a.m. – 5:00 p.m.

If your attorney or paralegal is unavailable when you call, please leave a detailed message.

Because our legal team may be in court, attending hearings, or meeting with clients, we may not be immediately available. We make every reasonable effort to return communications as promptly as possible. Because of this standard, we ask our teams to adhere to a 48-hour response time policy, so we aim to respond to all client communication within 48 business hours.

When Should I Call?

Please contact the Firm promptly if:

• You receive court papers or legal documents.
• A hearing or trial is scheduled.
• There is an emergency involving your children.
• Your address, telephone number, or email changes.
• There is a significant change in your employment, finances, living arrangements, or family circumstances.
• You believe immediate legal attention is required.

When Should I Use the Client Portal or Email?

The client portal or email is generally appropriate for:

• Uploading requested documents.
• Asking routine questions.
• Providing requested information.

What You Can Expect From Us

We are committed to:

• Treating you with professionalism, courtesy, and respect.
• Protecting your confidential information.
• Keeping you informed of significant developments in your case.
• Explaining legal issues in understandable language.
• Responding to communications as promptly as reasonably possible.
• Working diligently to protect your interests.

Questions or Concerns About Communication?

We want to know if your expectations are not being met.

If you believe your questions have not been answered or you have concerns about communication, please let us know as soon as possible. Many communication concerns can be resolved quickly when brought to our attention.

If your concern cannot be resolved with your attorney or legal team, you may request that it be reviewed by Firm management. Our goal is to address concerns promptly and maintain open, professional communication throughout your representation.

Understanding Family Law Timelines

Family law cases rarely move in a straight line. Some stages involve significant activity, while others require waiting for the court, the opposing party, or third parties before additional work can be completed.

During these quieter periods, your legal team continues to:

• Monitor deadlines.
• Review incoming information.
• Prepare for future hearings or negotiations.
• Develop legal strategy.
• Respond to developments as they occur.

Even when there is little visible activity, you can expect to receive your regular Monthly Case Status Update so you remain informed about your matter.

How You Can Help Us Serve You

Successful representation is a partnership.

You can help us represent you effectively by:

• Responding promptly when we request information.
• Reviewing documents and invoices promptly.
• Keeping your contact information current.
• Informing us of significant changes affecting your case.
• Keeping a personal timeline of important events.
• Gathering documents before meetings or telephone conferences.
• Treating Firm personnel with courtesy and respect.

If you have multiple questions or would like legal advice regarding strategy, scheduling a meeting with your attorney is often the most efficient way to address those issues.

Communication Security

To protect your confidential information:

• Use the secure client portal whenever possible for confidential documents.
• Do not send Social Security numbers, banking information, or credit card information through unsecured email.
• Notify the Firm immediately if your email address or telephone number changes.
• Keep your client portal login credentials secure.

Our Commitment

Communication is one of the foundations of a successful attorney-client relationship.

We are committed to providing professional representation, keeping you informed, responding as promptly as reasonably possible, and ensuring you understand the progress of your case.

By working together and maintaining open communication, we can better serve your legal needs and help you navigate the legal process with confidence.